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Shipping & Returns
Return Policy
We offer a 14-day full refund policy in accordance with legal requirements in The Netherlands. Please note that the following conditions apply:
- We do not refund shipping costs.
- To request a return, please contact us within 14 days of receiving your order. We will provide instructions for returning the item(s) in their original condition. Please note that you are responsible for the cost of returning the item(s) to us.
Once we have received and inspected the returned item(s), we will process your refund within a reasonable amount of time. Please note that it may take up to 14 business days for the refund to appear on your account, depending on your financial institution.
shipping policy
We offer free shipping on all orders in Europe, with the following delivery options:
- Free next business day shipping in The Netherlands, Belgium, and Luxembourg
- Free 3-day shipping for the European Union
- For non-EU and other international (tax-free) shipping, please contact us first
The Shipping cost outside of Europe is €20,-. The shipping costs above €300,- are for free.
All shipments are insured free of charge.
Please note that delivery times are estimates and may be affected by factors such as holidays, weather, and customs delays. We do our best to get your order to you as soon as possible, but we cannot be held responsible for any delays outside of our control.
If you have any special shipping requests or need your order by a certain date, please contact us before placing your order so that we can make arrangements.
Duty & Taxes
Country |
Estimated Duty Rate |
Estimated Tax Rate |
Australia |
Loose Diamonds: 0% |
10% GST |
Canada |
|
|
United Kingdom |
Loose Diamonds: 0% All other Goods: |
20% (Cost + Duty) |
Hong Kong (SAR) |
|
0% |
Japan |
0% - 5.3% |
8% |
Mexico |
Loose Diamonds: 0% NAFTA Eligible Goods: 0% |
16% |
New Zealand | Loose Diamonds: 0% All Other Goods: 0%-5% |
15% |
Norway |
0% |
25% |
Puerto Rico |
0% |
11.5% |
Singapore |
0% |
5% |
Taiwan Region |
0% |
5% |
United Arab Emirates (Dubai only) |
Loose Diamonds: 0% All other Goods: 0% - 5% |
5% |
7 days a week
Get In Touch
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VISIT US
VIEW IN STORE
Visit your favorite items at our Flagship location in Amsterdam.